As is typical with any program that touches everything in a system, sometimes (all the time!) the finger gets pointed at the AV subsystem.
Since migrating to Kaspersky, our detection rate has been awesome! Actually, every system that has had Kaspersky installed has yet to lose time to malware.
BUT, the some of the systems HAVE lost time to slowness, freezes and BSOD's. I gave up on the documentation provided with Kaspersky a while back (any of you who have read some of it probably know why.) Likewise, the support is slow to respond (try 48-72 hours minimum), and usually involves a one sentence question back.
So my question is, what are some effective tools to troubleshoot Kaspersky? I know that Kaspersky can create massive amounts of dump data, but I've yet to get support to tell me how to use it (and they rarely ask for it either.)
More specifically has anybody out there uncovered some of the "Nuances" of Kaspersky Endpoint Security 10? Such as key components which seem to effect performance (other than the obvious cranking the scan settings all the way to 11)? Or perhaps valuable Performance Monitoring Metrics, or a secret log file which really uncovers what the actual avp.exe executable is touching (other than all the files it is scanning.)
On a side note, does anybody know what the \Device\HarddiskKLVFS000\ is and what it is used for?
When Kaspersky works, it works great. I've just become a little disheartened cause I feel like I'm always chasing some bug and just one step behind...
Regards