This is the 315th article in the Spotlight on IT series. If you'd be interested in writing an article on the subject of backup, security, storage, virtualization, mobile, networking, wireless, cloud and SaaS, or MSPs for the series PM Eric to get started.
I work for a small (the owner and I) IT service company providing support to 70+ local businesses. Most of them have less than 25 systems and don’t really need a fulltime IT staff. Some of them are on contracts where we provide some preventative maintenance, but most of them simply call us when they need us.
Monday morning we received a call from one of our clients, a small healthcare office. The office manager’s computer was having problems opening documents and the practice management software was acting funny too. My boss went over and discovered they had been hit by ransomware — a...