Hello,
I have recently inherited responsibility for the Sophos Enterprise system where I work. When I started there were a few computers. With a web protection error caused by "netsupport DNA". I was led to believe it wasn't a virus or anything to worry about.
Now Months down the road I am finding that instead of the original handful of PCs with this issue now 80+ machines are having it.
The School I work in has never used netsupport DNA and users wouldn't have the permissions to install this program.
Could anyone tell me how to stop this program/ service running using group policy or Sophos Enterprise console.